Research shows that the amount of consumers that would prefer to communicate via text rather than live chat is continuing to grow. Capture important customer information and allow your customers to take the confirmation anywhere they are. Here are some tips to make the most out of Rocket Chat.
1. Compose a simple/impactful call to action message
The first interaction your customers will have with Rocket Chat is the auto prompt message that appears in the chat bubble. Make sure that the message lets consumers know you are available and are willing to help immediately.
2. Choose colors that will make your chat widget stand out
Make sure that you select colors that will help Rocket Chat stand out on your website. Without sacrificing your brand colors you want your chat widget to not get lost on your website.
3. Make sure you have someone to respond to messages quickly
Don’t keep your consumers waiting, research shows that the faster you can respond to a prospect the higher likelihood you are to convert them to a customer.
4. Respond professionally and politely
Keep conversations with your consumers professional. Adding a little personality to your messages helps your consumers feel like they are not speaking to a robot. Most of all being polite is the most important thing you can do when communicating with consumers.
Rocket Chat FAQs
1. How do I set up Rocket Chat on my website?